Our Consulting Portfolio

Optimisation of Service Management

• ITIL optimisation and implementation projects
• Identification of the maturity of the service processes
• Optimisation of IT service processes, in particular the service support processes
• Incident, Problem, Change and Configuration Management
• Service Level Management as well as the definition of services and service catalogues
• Service management development – objective: to increase your service quality
  Asset management as well as software and licence management: design, implementation, optimisation
• BSM: Business Service Management; definition of the interface between business and IT; consolidation of business and IT requirements

Support for sourcing projects

• Consulting for insourcing and outsourcing projects or reintegration of outsourced services (e.g. IT-service/support, user help desk)
• Adaptation and definition of service processes, operational procedures and service level agreements (SLAs)
• Adaptation and optimisation of process and structural organisation in the field of IT service

Programme and Project Management in the Service Management Fields of

• Request and change management
• Service Transition / Handover to Production
• SLA Definitions
• IT Life Cycle Processes

Service Management Tools

• We support you with the selection and implementation of the most suitable service management tools for your company.
• We advise you, independently from the manufacturer, about the optimal use of the service management tools and system management tools that you already use.